Do You Heal With Your Heart?

Is Compassion something you can learn?
Is it a skill or just something You Feel?

If you've ever had to deal with an irate patient complaining about the quality of care they received at your health care institution- you know the importance of compassion in patient interactions.

Compassion is the key ingredient in determining patient satisfaction. J.D. Powers, Press-Gainey, and other pollsters report over and over that a patients perception of their care is determined not by medical outcomes, but by how they were treated as people.

If you want to build patient loyalty, and strengthen your institution's bottom line, your caregivers need to be continually improving and reinforcing their compassion skills.

Compassion can be learned. It is way of speaking, doing, and interacting that can create satisfied, loyal patients. Press-Gainey has estimated that each patient can equal $150,000 of financial revenue to an institution.

The Compassionate Heart is a lecture and workshop that teaches simple, easily learned skills for displaying more compassion.

If you're in charge of health care providers of any type: nurses, physicians, physician's assistants, nurse practitioners, x-ray technologists, ultra-sonographers, or even a lab technicians- you can help your employees learn to improve their interaction skills to foster better care.

Improve patient satisfaction today.

To learn more about our programs, click on the Special Reports below.

To schedule a workshop for your organization:
Call The Keynote Group at 954-791-7991 or
e-mail booking@thekeynotegroup.com.